TERMS AND CONDITIONS J&P GARDEN PRODUCTS
General
Terms and conditions means the terms and conditions of sale set out below and any special terms and conditions agreed in writing by the seller. Seller means “J&P GARDEN PRODUCTS LTD” of Unit A, All Saints Industrial Estate, Margate, Kent, CT9 5TJ, England Registered in England 13289857 VAT Number 377588432. Buyer means the person who buys goods from the seller. Goods means the articles that the buyer agrees to buy from the seller.Products description and price
The description and price of the goods you order will be as shown on the website at the time you place your order. If we discover an error in the price or description of the Goods you have ordered, we will let you know as soon as reasonably possible. We will then offer you the option of reconfirming your order or cancelling it in exchange for a full refund. All prices quoted are inclusive of VAT. Payment of the total purchase price (including delivery charge) must be made in full before the goods are dispatched.Placing your order
You must be aged 18 or over to place an order with us. Please take the time to read and check your order carefully at each stage of the process. Please make sure that you provide your correct phone number and email address when you place your order.Delivery
- VAT Inclusion: All listed prices include VAT.
- Delivery Costs: Delivery fees vary based on location. Please visit our Delivery Costs Page for the most up-to-date rates.
- Free Delivery Across England: We offer free delivery across England on all orders over £2000.
- Pick-up Option: For those who prefer to collect their orders in person, our workshop is located at: Unit A, All Saints Industrial Estate, Margate, CT9 5TJ.
- Customized Delivery Pricing: Occasionally, we adjust delivery costs to cater to unique customer requirements, ensuring their utmost convenience and satisfaction.
- Delivery Timeline: Our commitment is to deliver all orders within a span of 14 working days. Customers should make the necessary arrangements to receive the goods when they’re delivered.
- Commitment to Delivery Dates: We do our best to adhere to provided delivery dates. However, they aren’t set in stone. If there’s a delay, we aren’t liable for any related losses, costs, or damages.
- Queries: For any questions or further clarifications on delivery, don’t hesitate to contact us at 07576 863 965, 01843 230 898 or through our contact form.
How to Pay
You can pay by card or bank transfer when ordering on our website, or by cash in our office.Returns and Refunds
Faulty, damaged or incorrect goods
If your goods arrive faulty, damaged or different from what you ordered, including the wrong size or length, please contact us as soon as possible. Include your order number and photographs where possible.
Where goods are validly rejected because they are faulty or do not match the order, we will arrange collection or cover reasonable return costs. No collection or restocking fee will apply to those goods. Your statutory rights are unaffected.
Consumer change of mind cancellations
If you buy as a consumer online or by telephone, you may cancel an eligible order by telling us within 14 days after receiving the goods. You then have a further 14 days to return them.
The change of mind cancellation right does not normally apply to goods made to your specifications or clearly personalised. This does not affect your rights if those goods are faulty or do not match your order.
You are responsible for the direct cost of returning goods when cancelling because you have changed your mind. You may arrange the return yourself or ask us to quote for collection before agreeing to a charge. We do not charge a restocking fee.
You may inspect the goods as you would in a shop. If handling beyond that has reduced their value, we may make a deduction from your refund where permitted by law.
We will refund the price of the cancelled goods and any applicable standard outbound delivery charge in accordance with your legal rights. If you chose a more expensive delivery service, the additional cost above standard delivery is not refundable.
Business change of mind returns
If you buy goods for your trade or business and your requirements change, please contact us within 7 days of delivery. We may agree to accept a return of standard stock goods if they are unused and in a resaleable condition. Bespoke or made-to-measure goods cannot be returned for a change of mind unless we agree otherwise.
If we accept a business change of mind return, you are responsible for arranging and paying for its return. If you would prefer us to collect it, we will confirm the collection charge for your agreement before booking. We do not charge a restocking fee.
The seven-day period applies only to business change of mind requests. It does not limit your rights if the goods are faulty or do not match your order.
Contact us
To request a return, please contact J&P Garden Products Ltd through our website contact form or call 01843 230 898. Include your order number and details of the items concerned.