JP Gardens wooden fence panels and gates
High-Quality Wooden
Garden Fences and Gates
Family-Owned Business

TERMS AND CONDITIONS J&P GARDEN PRODUCTS

General

Terms and conditions means the terms and conditions of sale set out below and any special terms and conditions agreed in writing by the seller. Seller means “J&P GARDEN PRODUCTS LTD” of 22 Queensbridge Drive Cavendish Street Ramsgate CT11 9TU Kent England Registered in England 13289857 VAT Number 377588432. Buyer means the person who buys goods from the seller. Goods means the articles that the buyer agrees to buy from the seller.

Products description and price

The description and price of the goods you order will be as shown on the website at the time you place your order. If we discover an error in the price or description of the Goods you have ordered, we will let you know as soon as reasonably possible. We will then offer you the option of reconfirming your order or cancelling it in exchange for a full refund. All prices quoted are inclusive of VAT. Payment of the total purchase price (including delivery charge) must be made in full before the goods are dispatched.

Placing your order

You must be aged 18 or over to place an order with us. Please take the time to read and check your order carefully at each stage of the process. Please make sure that you provide your correct phone number and email address when you place your order.

Delivery

  • VAT Inclusion: All listed prices include VAT.

  • Delivery Costs:  Delivery fees vary based on location. For Kent, East Sussex, West Sussex, London, and Surrey, a flat rate of £60 is applied. The rest of England is subject to a flat rate of £110 + VAT. For Scotland, the delivery charge is now £500 + VAT, and for Wales, it’s £250 + VAT.

  • Pick-up Option: For those who prefer to collect their orders in person, our workshop is located at: Orchard Ln, Monkton, Ramsgate CT12 4LH.

  • Customized Delivery Pricing: Occasionally, we adjust delivery costs to cater to unique customer requirements, ensuring their utmost convenience and satisfaction.

  • Delivery Timeline: Our commitment is to deliver all orders within a span of 10 working days. Customers should make the necessary arrangements to receive the goods when they’re delivered.

  • Commitment to Delivery Dates: We do our best to adhere to provided delivery dates. However, they aren’t set in stone. If there’s a delay, we aren’t liable for any related losses, costs, or damages.

  • Queries: For any questions or further clarifications on delivery, don’t hesitate to contact us at 07576 863965 or through our contact form.

How to Pay

You can pay for Products ordered through our website by Stripe or directly to our bank account. It is also possible to pay in cash in our workshop.

Return Policy

Consumer Cancellation Right: If you are purchasing Products as a consumer, you have a legal right to cancel online or telephone orders, unless they are bespoke or made-to-measure. If you cancel within the stipulated time, you will receive a full refund, including the initial standard delivery charges.

Countries Applicable: United Kingdom
Accepting Returns: Yes
Return Window: Products must be returned within 14 days of delivery.
How to Return: Products can be returned in-store, sent by post, or we can collect them (fees apply for collection).
Condition of Return: Items must be in new condition.
Restocking Fee: There are no restocking fees.
Exceptions: Cancellations are accepted only for standard-sized stock goods. If items are damaged, they will be inspected upon return, and additional collection charges may be applicable.

Shipping Costs:

If you return items, you will be responsible for the return shipping costs unless the item is defective. We will refund the original item cost and the standard shipping charges of your order.

Return Reasons and Fees:

Change of mind (remorse): Customer’s responsibility for return shipping.
Defective or damaged items: We cover the return shipping.

Shopping Basket

Made To Measure Gates & Bespoke Fence Panels

Do you need a bespoke fence panels or garden gates? We do have a wide range of standard sizes for all our products, but if you cannot see the size you need, contact us. We’ll do our best to accommodate your needs.